DELIVERY

Disclaimer

Due to Brexit and the ongoing suspensions of goods leaving the UK, we are unfortunately experiencing extended delays in shipping times for all EU orders

Please be fully aware, that if you still wish to place an order with us, we will not be able to provide details on when your order will arrive with 100% accuracy. We will also not be able to refund any orders as a result of this delay

We hope to have all shipping issues resolved as soon as possible.

UK STANDARD DELIVERY £3.99 - Hermes

Standard Delivery estimated 3 working days within England, Wales or Scotland.

UK NEXT WORKING DAY DELIVERY £5.99 - Hermes

UK Next working day delivery within England, Wales or Scotland by 1pm. Order must be completed by 1pm for delivery the next working day.  Delivery days are Monday to Saturday.

Any next day orders completed by 1pm Friday will be delivered on Saturday.


Any next day orders completed after 1pm on Friday and up to 1pm Monday will be delivered on Tuesday.

FREE UK DELIVERY WITH ORDERS OVER £50 - Hermes

Free Standard Delivery (estimated 3 working days) on any UK orders totalling £50 or more

EUROPE (EU) £9.99 - DPD

For countries inside the European Union. Estimated 5 day Delivery service.

REST OF WORLD £19.99 - DPD

For all countries outside the European Union. Estimated 6-10 day Delivery service.

Custom Taxes and Duties 

Depending on the value of your order, your package may be charged customs or import taxes.
 
However, if your parcel does incur customs taxes or duty it's entirely up to you to cover these costs. Unfortunately, as these charges differ depending on the country, we are unable to advise you on what these might be. We recommend contacting your local customs office prior to ordering so you're not surprised by any unexpected delivery charges.
 
By law, all items must be declared at their full price and we cannot alter the amount to decrease any custom fees.
 
In the event that you wish to refuse your delivery, you may still be held responsible for the original customs fees or import duties, and the cost of returning the package to ODolls Collection. We regret that we can only refund you the value of your order minus any fees we are charged upon return for your item.
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